Since our support guy is on vacation (which btw, he is never allowed to do again… EVER!) I had to field the support calls in his stead. He picked a fabulous time to go.

A couple of our printers started acting up so, I had to put a call to HP to try and get this fixed. They are such a helpful bunch, aren’t they? I felt like I was being punked dealing with this clown. It took all my will power to refrain from saying what I truly wanted to say.

 

[Monday, August 22, 2011 4:28 PM] — Automatically generated message:

The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.


[Tuesday, August 23, 2011 11:18 AM] — Cadi says:

We are still seeing the skipped pages. I am told that this had happened before on this printer and someone was sent out to fix it. Is there a way to look through the printer’s service history for this?


[Tuesday, August 23, 2011 11:19 AM] — Automatically generated message:

A Support specialist, Angela S has been assigned to your case. Oh good, I feel *so* much better.


[Tuesday, August 23, 2011 11:21 AM] — Angela S says:

 

Cadi, I am sorry for that. Real sweet of her, right?


[Tuesday, August 23, 2011 11:22 AM] — Cadi says:

Thanks. I was hoping that there was a service history on this printer to see what was done to fix this stapling issue.


[Tuesday, August 23, 2011 11:25 AM] — Angela S says:

Cadi, Is there anything else that I may assist you with? Wait, what? Weren’t you paying attention?


[Tuesday, August 23, 2011 11:26 AM] — Cadi says:

I’m still having issues with this printer. I need assistance in figuring out what’s wrong with it. Hello?  McFly?  Are you home?


***At this point, I was sent a link to escalate my ticket.


[Tuesday, August 23, 2011 11:28 AM] — Angela S says:

I shall close the support site from our end if there isn’t anything further to assist you with. Thank you for choosing HP active chat online support. It was a pleasure
supporting you. You have a great day.


[Tuesday, August 23, 2011 11:28 AM] — Automatically generated message:

The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.


[Tuesday, August 23, 2011 1:48 PM] — Cadi says:

I tried using that link but cannot submit a ticket because one of the required fields is not working! I’m trying to select a country or region and it comes up blank with nothing to select.


[Tuesday, August 23, 2011 1:48 PM] — Automatically generated message:

A Support specialist, Angela S has been assigned to your case. Oh thank goodness.  We saw how helpful she was before.


[Tuesday, August 23, 2011 1:48 PM] — Angela S says:

 

please try link later. W.T.F.


[Tuesday, August 23, 2011 1:50 PM] — Cadi says:

I’d like your manager’s email address please.


[Tuesday, August 23, 2011 1:50 PM] — Angela S says:

Cadi, please confirm the exact issue now that you are experincing. Don’t play dumb with me, bitch.


[Tuesday, August 23, 2011 1:54 PM] — Cadi says:

my issue is that I have contacted HP regarding a printer that I have paid for support. I was told to upgrade the firmware, have done that, and now am being sent to a different site that doesn’t work. What I’ve asked was whether there was any service history on my printer that can be looked up, only to have that request ignored.
And now, I’m trying to go onto a site that won’t let me move forward because one of the fields is not working. Meanwhile, I’ve been down a printer this whole time and am getting sick of being asked to confirm what my issue is. I would like your manager’s address.


[Tuesday, August 23, 2011 1:55 PM] — Angela S says:

Cadi, I am sorry for the inconveince caused. I bet you are. I bet the backspace inconveniences you too.


[Tuesday, August 23, 2011 1:56 PM] — Angela S says:

I would help you. So you say.


[Tuesday, August 23, 2011 1:58 PM] — Angela S says:

Please confirm whether you want to know whether there is any service note for the printer?


[Tuesday, August 23, 2011 1:58 PM] — Cadi says:

Are you able to look up the printer’s service history to see what was done to fix this issue, which we’ve had before?


[Tuesday, August 23, 2011 1:58 PM] — Angela S says:

Yes. Then do it


[Tuesday, August 23, 20111:58 PM] — Angela S says:

I am Cadi. No you’re not. I AM!


[Tuesday, August 23, 2011 1:59 PM] — Cadi says:

Please look up the service history and see what was done to fix this issue in the past. Did anyone else catch the words “in the past?”


[Tuesday, August 23, 2011 2:01 PM] — Angela S says:

I could see that the firmware was being upgraded. No
shit?


[Tuesday, August 23, 2011 2:02 PM] — Cadi says:

yep


[Tuesday, August 23, 2011 2:02 PM] — Angela S says:

Cadi, I could see that the case has being escalated. So, higher level technician would call you and fix the issue.


[Tuesday, August 23, 2011 2:02 PM] — Angela S says:

You can take reference the case id 4633717925.


[Tuesday, August 23, 2011 2:04 PM] — Cadi says:

if you read my previous rant, the website doesn’t WORK.


[Tuesday, August 23, 2011 2:05 PM] — Angela S says:

Cadi, you can avoid it. Because already this case has being escalated and an technciian would call you.


[Tuesday, August 23, 2011 2:05 PM] — Angela S says:

Not to worry. As if I can be comforted by you.


[Tuesday, August 23, 2011 2:05 PM] — Angela S says:

Tecnician would call you and fix the issue. Like you did? How many different ways can she spell “technician”?


[Tuesday, August 23, 2011 2:06 PM] — Cadi says:

So, are you able to look up the service history or not?


[Tuesday, August 23, 2011 2:06 PM] — Angela S says:

Yes, I do. THEN DO IT!


[Tuesday, August 23, 2011 2:06 PM] — Cadi says:

and did you find anything in the notes? It’s like pulling teeth!


[Tuesday, August 23, 2011 2:07 PM] — Angela S says:

But as the case has being escalated so techcinain would contact you. She’s hiding something. I can feel it. Like the fact she doesn’t know what the fuck she’s doing.


[Tuesday, August 23, 2011 2:07 PM] — Cadi says:

Is there a reason you are not answering me? Did you find anything in the notes?


[Tuesday, August 23, 20112:08 PM] — Angela S says:

I am sorry for that.


[Tuesday, August 23, 2011 2:10 PM] — Angela S says:

I can see only firmware upgradtion was done. Is anyone else confused by my request for printer service history?  Not what I just did?


[Tuesday, August 23, 2011 2:13 PM] — Cadi says:

That’s all you can see is the current notes? Of the firmware *upgradtion*? When will a tech call me? (Apparently, not picking up on my sarcasm)


[Tuesday, August 23, 2011 2:14 PM] — Angela S says:

Technician will call youa s soon as possible. Soon, she says. I feel so much better.


[Tuesday, August 23, 20112:17 PM] — Angela S says:

Cadi, as case has been escalated we will not be able to continue as techicnian of higher level would call you and take care of it. Because you’ve been such an anchor in my quest for support?


[Tuesday, August 23, 2011 2:18 PM] — Angela S says:

I shall close the support site from our end if there isn’t anything further to assist you with. Thank you for choosing HP active chat online support. It was a pleasure
supporting you. You have a great day.


[Tuesday, August 23, 2011 2:19 PM] — Automatically generated message:

The support specialist would like to close your service request. If your question has been resolved,
you can click here to close it. If this did not answer
your question, please submit the reason and we will provide you with more
assistance.


[Tuesday, August 23, 2011 2:20 PM] — Cadi says:

Fuck you. Ok, so I didn’t say that. But I SO wanted to!